We are committed to providing superior customer services to our customers at PAVE Cleaning.
A happy customer is the objective of whatever we do. This defines the approach to all our work. From our mission statement through to our reward system we place exceeding customer expectations central to our activities.
Our approach to all our work starts with defining exactly the needs of the customer. This is a very important phase as if not done correctly would lead to wrong instructions to the cleaning teams who would subsequently complete the assignment.
The next stage of our approach is to have properly trained cleaning teams. Each team is led by a team leader or supervisor. The leader has a full documentation of work due for the day and responsibility for the completion of that day's cleaning tasks. A trained team ensures we maintain standards and meet production targets to the benefit of our customers.
To reinforce the importance of exceeding customer expectations, the cleaning teams are also rewarded on customer feedback. This creates a win-win environment and ensures constantly that we are focused on customer expectation.
To support our customers, we deploy a number of tools in our operations. From our telephone clock-in/out systems to computerized inspections tools, we are equipped to provide the necessary environment for your satisfaction.
At PAVE Cleaning we embrace technology in our operations. We provide online access to our customers to enable them observe the performance of their accounts. This includes when people report to work to latest inspection reports all in the comfort of their offices. We hand over control of your accounts back to you so that you can inspect our performance at all times.